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Applications for Support Worker Position
Always Welcome






The Role: Support Worker


Location: Head Office, 2 Walgarra Street, Cooma East NSW


Employment Type: Casual/permanent part-time


Terms & Conditions

Social, Community, Home Care and Disability Services (SCHCADS) Industry Award 2010, Classification Level 2


Responsible To: Coordinator


About Cooma Challenge Limited (CCL)

CCL, a well-respected, not-for-profit organisation operating in the Snowy Monaro Region has been delivering a range of high quality, person-centred services since 1954 to people with disabilities, frail aged people and their families and carers.

CCL has successfully transitioned to the National Disability Insurance Scheme (NDIS) and My Aged Care (MAC) and is strategically well placed to achieve growth and financial sustainability.


Purpose and aims of the Role

The Support Worker will work collaboratively with the Coordinator to provide supports for clients in accordance with policies and procedures to achieve clients’ individual goals and address clients’ needs as set out in their individual plans that will ensure CCL’s ongoing success.


Key Responsibilities

Actively deliver service supports to clients in accordance with directions provided by Coordinators including personal care, domestic assistance, social support and skills development, and transport.

Communicate and work effectively with clients to enable them to achieve their goals and aspirations as outlined in individual plans including building effective relationships to increase social inclusion within their community.

Support respectful and positive relationships with clients and their family members.

Communicate, record and report all relevant information including timesheets and shift reports in a timely and professional manner.

Manage an individual roster as scheduled by the Coordinator to ensure adherence with HR policies.

Work with minimal supervision and deal with practical issues and enlist Coordinators’ assistance as needed to address urgent issues.

Report any concerns, complaints, grievances and incidents to Coordinators on a weekly basis, or with high level situations as they occur / in a timely manner.

Use effective listening skills and adapt communication styles to meet clients’ individual needs.

Work within CCL’s strategic direction and other compliance requirements including policies, procedures and practices.

Attend regular meetings as organised by the Coordinator.

Contribute to the development of and implementation of continuous quality improvements in service delivery.

Ensure compliance with the Work Health Safety (WHS) Act (refer to attachment).

Commit to participating in professional development including training and annual review.

Qualifications, Skills, Attributes, and Experience

  • Experience and/or Certificate III qualifications in Community Services, Disability, Aged Care, or related discipline desirable.

  • Excellent interpersonal and communication skills.

  • Enthusiasm, initiative and a positive “can do” approach that is flexible, agile and creative.

  • A commitment to working within CCL’s Mission, Vision and Strategic Intent.

  • A commitment to promoting the rights of all people to be treated with dignity, respect, and social and community inclusion and working within a person-centred, human rights framework.

  • A commitment to working within a framework of “continuous improvement”.

  • A commitment to maintaining CCL’s image and reputation.

  • A commitment to maintaining confidentiality and awareness of diversity in relation to sensitive issues.

  • A current cleared NSW Working With Children Check and a current cleared National Police Check.

  • A current First Aid Certificate.

  • A current Drivers’ Licence

  • A Smart Phone

  • An email Account

Probationary Period

A probationary period of three months applies. At the end of this period a review/appraisal will be conducted by a Coordinator to determine ongoing employment.


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